Helpdesk Support

Multilingual 24/7 customer support via email, calls, and webchat

A team of more than 60 people, fully specialised in gaming products and services, who assist both our clients and their customers by troubleshooting issues related to products and services.

Languages: English, Italian, Spanish, Dutch, French, Romanian

Main activities

Online product support

• Back office support for affiliates
• Financial reports and analysis
• Gaming account validation
• Support on login issues
• Deposit/withdrawal assistance
• Balance/transaction issues
• Game rules/issues support
• Use of promotions and bonuses
• Self-limitation/self-exclusion
• Gaming account closures
• Ticket verification

Retail product support

• Magellan product installation
• Video Display Terminal (VDT) installation
• Management software installation
• Financial reports and analysis
• Product troubleshooting
• GC regulations support
• Client regulations support
• Betting product support
• Back office support
• Internal communication support
• Invoicing support